Support Center
l89s FAQ — Answers to All Your Questions
Clear answers to everything you might want to know about deposits, withdrawals, cricket betting, account management, customer support, and VIP benefits — all on one page.
At l89s we want your gaming experience to be as smooth and uninterrupted as possible. That is why this FAQ page provides detailed answers to the most frequently asked questions, organised into five key sections covering everything from deposits to VIP cashback. If you cannot find your question here, contact us directly via 24/7 live chat or email — our team is always ready.
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Deposit Questions
Most deposits are reflected instantly. Occasionally there may be a short delay due to network issues. Wait five minutes and refresh the page. If the problem persists, contact our 24/7 live chat with a screenshot or transaction ID and the team will resolve it quickly.
l89s does not charge any deposit fees. However, your mobile banking provider (such as bKash or Nagad) may apply a small service charge according to their own policies. For bank transfers, charges vary by bank. It is a good idea to check your provider's fee structure before making a deposit.
l89s supports four payment methods: bKash, Nagad, Rocket, and bank transfer. For bank transfers you can use major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank. The minimum deposit amount is the same across all methods.
Log in to your account, go to the Cashier section, and select Nagad as your payment method. Complete the payment using the Nagad app or USSD (*167#) to the number shown. Your balance is usually updated as soon as payment confirmation is received. If you run into any issues, keep your transaction reference number handy.
The minimum deposit at l89s is ৳500 for all payment methods. Whether you use bKash, Nagad, Rocket, or bank transfer, each deposit must be at least ৳500. For withdrawals, the minimum amount is ৳800.
Cricket & Sports Betting
If a match is abandoned due to rain or any other reason and no official result is declared, the related bets are generally voided and the full stake is returned to your account. However, if a result is determined by the Duckworth-Lewis method after a set number of overs have been completed, that is treated as a valid result.
Yes, l89s offers betting markets on BPL, T20 World Cup, IPL, and other international cricket events including ICC tournaments. Markets are available for match winner, top batter, total runs, and much more. Betting is also available on football and kabaddi events.
Decimal odds show your total return directly (including your original stake). For example: odds of 2.50 mean a ৳100 bet returns ৳250 — a profit of ৳150. Odds of 1.50 mean a ৳100 bet returns ৳150 total, a profit of ৳50. Odds never go below 1.00. Higher odds mean higher potential profit but a lower chance of winning.
Yes, you can add multiple selections to an accumulator (parlay) bet. The odds for each selection are multiplied together, increasing the total return — but all selections must be correct. If even one is wrong, the entire bet is lost. For a simple example like Bangladesh vs India, two selections at odds of 1.80 × 2.00 give combined odds of 3.60.
In live betting, markets are updated in real time even after a match has started. Odds change after every ball or when a wicket falls. You can view the market list at any moment and place a new bet. Decisions need to be made quickly in live betting since odds are constantly changing. A stable internet connection gives you the best experience.
Account & Login
No, l89s rules allow only one account per person. If multiple accounts are opened under the same individual's name, all accounts may be suspended and balances frozen. This rule is strictly enforced to maintain a fair gaming environment. If you are unable to access your old account due to any issue, please contact the support team.
Click the "Forgot your password?" option on the login page and enter your registered email or phone number. A reset link or code will be sent to you. If that does not work either, contact l89s live chat and have the details you provided at registration ready for identity verification.
During registration you will need your full name, an active mobile number or email address, and a strong password. You must be at least 21 years old. Verification of your identity (such as your national ID) may be requested if needed. Providing accurate information is important because it is cross-checked at the time of withdrawal.
A good password should be at least eight characters long and is most secure when it combines uppercase letters, lowercase letters, numbers, and special characters. Avoid using your date of birth or simple sequences (such as 12345). To change your username, contact the support team — they will verify your identity and assist with the change.
Log in to your account settings and you will find an option to update your details in the profile section. For security purposes, your current password or a verification code may be required to confirm the change. If you are unable to make the change yourself for any reason, contact the support team with proof of identity.
Customer Support
Yes, the l89s support team provides service in both Bengali and English. Special importance is given to Bengali communication with Bangladeshi players in mind, so you can explain your issue in your own language with ease. Write in Bengali on live chat and you will receive a reply in Bengali.
Absolutely. l89s customer support is active seven days a week, twenty-four hours a day — no exceptions at night or on holidays. Contact us via live chat or email at any time and a support representative will respond to you.
Two support channels are available: a direct 24/7 live chat inside the site and email ([email protected]). For urgent matters, live chat is the fastest option. Sending a detailed description with screenshots by email makes it easier to resolve complex issues.
For a faster resolution, have the following ready before contacting support: your registered username or email, the date and time the issue occurred, the relevant transaction ID (if applicable), and a screenshot of the problem. With this information, the support team can identify and resolve the issue much more quickly.
VIP Program
The main benefit of the l89s VIP program is weekly cashback. The cashback rate differs across three tiers: up to 0.5% at Bronze, up to 1.0% at Silver, and up to 1.5% at Gold. Higher-tier members may also receive priority support and special offers.
Each week, cashback is calculated based on your net losses according to your tier. For example, Gold members receive up to 1.5% back. Cashback is generally credited directly to your account at the start of the following week. The cashback amount is directly tied to your betting activity.
Playing and betting regularly at l89s creates the opportunity to be promoted to a higher tier automatically based on your activity. Staying active makes it possible to move from Bronze to Silver and from Silver to Gold. Contact the support team to find out the specific conditions for maintaining each tier.
The l89s VIP program has three tiers. The first is Bronze — up to 0.5% weekly cashback. The second is Silver — up to 1.0% weekly cashback. The third and highest is Gold — up to 1.5% weekly cashback. Cashback is credited directly to your account at every tier.
Higher-tier VIP members enjoy some additional benefits. Support is provided on a priority basis for Silver and Gold players. There are also opportunities for special promotional offers and personalised service. All VIP members receive 24/7 support in Bengali and English.
Direct Support
Still have questions? We're always here
If you could not find the answer to your question on this page, contact the l89s support team directly. We are here for you in Bengali and English, seven days a week, twenty-four hours a day.
Log in to l89sLive Chat
Once you log in to the site you will find the live chat widget. Instant 24/7 support in Bengali.
Email Support
For detailed issues, send an email with screenshots:
[email protected]